Overview. Our steel garden edging is made to order, large and heavy, and freight is a big part of the cost. Because of this, we can only offer refunds, returns and replacements when we’ve made a mistake with your order. That means your product arrives damaged or faulty, or isn’t what you ordered. If that happens, we’ll make it right.
Cancelling an order. If you’d like to cancel, please contact us within one (1) business day of placing your order. After that, production will have begun and we can’t cancel or refund the order. This applies to standard, trade and custom orders.
If we’ve made a mistake. We’ll replace or refund your order if your product arrives damaged, has a manufacturing fault, is incorrect (wrong size, finish or product to what you ordered), or is missing items from your order. If items are missing, we will ensure they are dispatched for delivery as soon as possible.
Reporting a problem. Please check your order as soon as it arrives. If something isn’t right, email us at info@landermetals.com.au within 3 business days of delivery with your order number, a short description of the issue, and clear photos of the product and its packaging. We may ask to inspect the product before we confirm the outcome.
What happens next. Once we’ve confirmed the issue, we’ll arrange a replacement or refund. If the product needs to come back to us, we’ll organise the return and cover the freight cost. Please don’t send anything back before we’ve spoken, as we can’t reimburse unauthorised returns.
Change of mind. Because of the size, weight and freight cost of our products, we’re unable to accept returns or offer refunds for a change of mind. This includes ordering the wrong size, quantity or finish, or the product not suiting your site. Please double-check your measurements before ordering, and get in touch if you’d like a hand. We’re happy to help you get it right the first time.
Your rights under Australian Consumer Law. Our products come with guarantees that can’t be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.
Need help. Email us at info@landermetals.com.au for any questions about refunds, returns or your order.